Customer Retention for B2B SAAS Companies

Make Every Customer Feel Like They Want to Stay

Our 3-step Customer Retention 360 system helps you to confidently and predictably reduce churn, accelerate revenue growth & make your customers happy.

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Happy Customers = Happy Business

Predictable Customer Retention Happens on Purpose

A well-developed customer retention strategy will help you increase your retention with clarity, confidence and predictable results. You can say goodbye to frustration and spotty results.

Decrease Customer Churn

Know why your customers churn and what to do about it.

Increase Customer Satisfaction

Happier customers stay longer. And they buy more.

Accelerate Revenue Growth

Discover the best opportunities for upsells, cross-sells and advocacy.

“What sets Anita apart is her deep background in qualitative research, in scientific methods. These are tremendous skills that you typically can’t find in even advanced organizations. How to get at those real insights is a skill that’s worth paying for.”

Ed Powers, Principal Consultant

Service Excellence Partners

Dive Deep Into Customer Retention

Customer Retention 360

Our 3-step Customer Retention 360 system creates predictable customer retention results.

Research

Our scientific research methods will identify the gaps & opportunities in your current retention activities. These insights become the foundation of your predictable customer retention strategy.

Strategy

Using your research results from Step 1, we'll build you a customer retention strategy that gets predictable results. Your strategy benefits you, your company & your customers.

Education

Upskill your team to become customer retention pros with our retention-focused courses and workshops.

You're In Good Hands

A Few of Our Achievements

“Not enough leaders place the task of getting feedback from customers as a high enough priority. And that’s to their detriment. Anita and her team get at the truths of what customers want or need to stay.”

Peter Armaly, VP Customer Success

ESG

Our Latest

Insightful Articles

Articles written about topics that matter to you.

Become Your Company’s Customer Retention Expert

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