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Happy Customers = Happy Business
Predictable Customer Retention Happens on Purpose
A well-developed customer retention strategy will help you increase your retention with clarity, confidence and predictable results. You can say goodbye to frustration and spotty results.
Decrease Customer Churn
Know why your customers churn and what to do about it.
Increase Customer Satisfaction
Happier customers stay longer. And they buy more.
Accelerate Revenue Growth
Discover the best opportunities for upsells, cross-sells and advocacy.
“What sets Anita apart is her deep background in qualitative research, in scientific methods. These are tremendous skills that you typically can’t find in even advanced organizations. How to get at those real insights is a skill that’s worth paying for.”
Ed Powers, Principal Consultant
Service Excellence Partners
Dive Deep Into Customer Retention
Customer Retention 360
Our 3-step Customer Retention 360 system creates predictable customer retention results.
Research
Our scientific research methods will identify the gaps & opportunities in your current retention activities. These insights become the foundation of your predictable customer retention strategy.
Strategy
Using your research results from Step 1, we'll build you a customer retention strategy that gets predictable results. Your strategy benefits you, your company & your customers.
Education
Upskill your team to become customer retention pros with our retention-focused courses and workshops.
You're In Good Hands
A Few of Our Achievements
“Not enough leaders place the task of getting feedback from customers as a high enough priority. And that’s to their detriment. Anita and her team get at the truths of what customers want or need to stay.”
Peter Armaly, VP Customer Success
ESG
Our Latest
Insightful Articles
Articles written about topics that matter to you.
This is Article #9 in the Customer Retention series. This 9 part series teaches you how to build a predictable customer retention strategy....
This is Article #8 in the Customer Retention series. This 9 part series teaches you how to build a predictable customer retention strategy....
This is Article #7 in the Customer Retention series. This 9 part series teaches you how to build a predictable customer retention strategy....
