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Increasing customer retention is hard.
There are so many things that affect your ability to hit or exceed your retention metrics – having executive support, market changes, mergers or acquisitions, team changes, new competitors … the list goes on.
You know your stuff.
You know what you’re capable of.
You’re someone who works hard and is proud of the work you do.
What you’re lacking is a strategy.
If you can create and implement a customer retention strategy, it suddenly becomes easier to predictably increase your retention metrics.
And that’s what this beta workshop is here to do.
The workshop
This workshop is crafted to guide you through the creation and early implementation of a customer retention strategy.
We’ve taken our proven customer retention strategy that we use with our 12 month clients and have boiled it down to its simple ingredients.
We’ve laid out those ingredients to show you how you can create your own customer retention strategy that, over time, gets you predictable results.
It’s important to us at ATI to not only teach you but to show you.
We want you to walk away from this workshop feeling like every dollar you paid and every minute you spent with us was worth it.
We will be right beside you guiding you and supporting you as you create and begin to implement your own customer retention strategy.
This is no ordinary workshop
To help you create and launch your customer retention strategy, we’ll meet for 3 sessions spread over 6 weeks.
In this workshop, you’ll
- Learn why customer retention is so hard (and what to do about it)
- Discover the ingredients you need to build a predictable customer retention strategy
- Be shown how to easily find the right ingredient mix for your strategy
- Launch your strategy with support and guidance to get the best results
- Get the 1 tool you need to get buy-in for your strategy from your executive team or board
Workshop Goal
To help you create and begin to implement a customer retention strategy that gets you a retention win within 8 weeks.
Getting your retention win
Over the course of the 3 sessions, you will witness your confidence rising.
No more fretting or getting worried about increasing customer retention.
You will have a strategy to help you discover retention opportunities no matter what’s happening:
Economic downturn?
Strategic change in your company?
New competitors?
Market downturn?
Smaller team?
Your customer retention strategy will be able to withstand all of these hardships.
The Foundation (90 minutes)
- learn why customer retention is so hard to improve
- discover the real reason why customers churn (it’s not price!)
- lay the foundation for your customer retention strategy
Build & Launch (90 minutes)
- assemble your strategy with the right mix of customer retention activities
- confidently launch your strategy with support and guidance from us
- learn how to spot your early retention opportunities with ease
Early Wins & Expansion (90 minutes)
- learn how to easily navigate the challenges of expanding your strategy as you compound your retention wins
- get the 1 powerful tool you need to get buy-in from your executive team or board to expand your strategy
Exclusive lifetime access
Get lifetime access to a private slack channel.
The workshop is where your customer retention strategy journey begins.
Keep the momentum going!
- Interact with workshop members from your cohort and all other workshop cohorts
- Network with each other. Share your successes and challenges
- Get your questions answered by both other workshop participants and the team at ATI
This workshop is for leaders
- Who value providing a high level of service to their customers despite their reduced resources
- Who care about retaining their customers not because they have to, but because they want to
- Who are willing to do the work to achieve the outcomes they seek
- Who care about solving real problems in unique and interesting ways
- Who desire the best for their customers, their team, themselves and their company
Leaders who want
- Pride in their results – for their customers, for their team, for themselves and for their company
- To be the retention expert of their company (Knowing that the skills they’ll learn in this workshop will only improve as time goes on.)
- To share their wins with others
This workshop IS NOT for people
- Who are looking to retain customers ‘at all costs’. Using tactics, hacks and loopholes to stop customers from leaving.
- Who are unwilling to do the work.
- Who are close minded to new ideas.
The Details
Sessions will run on
The Foundation
coming Spring 2024
Build & Launch
coming Spring 2024
Early Wins & Expansion
coming Spring 2024
We want you to walk away from this workshop feeling like every dollar you paid and every minute you spent with us was worth it.
We will be right beside you guiding you and supporting you as you create and begin to implement your own customer retention strategy and get that retention win.
If this resonates with you . . .
It would be great if you could join us.
Sincerely,
Anita
