Education
Courses & Workshops to Help You Retain Your Customers
Customer Retention Blueprint
Build a predictable customer retention strategy in less than 3 hours. 10 step-by-step videos guide you as you build a customer retention strategy that gets you predictable results. Bonus downloads show you how to create a winning presentation to get executive or board buy-in so you can start increasing your customer retention right away.
Difficult Customer Conversations (Public)
Difficult Customer Conversations is intended for Customer Success Managers, and aspiring CSMs, who want to more skillfully and confidently navigate tough conversations with customers. This course covers 4 Tools for having difficult conversations and offers practice with real-world customer scenarios.
Difficult Customer Conversations (Private Group Training)
Accelerate your team's skills. We'll work with you to create tailored training scenarios that replicate the difficult customer conversations your team encounters. Send an email by clicking the "learn more" button below to discover more about the Private Group Training.
Dealing with Angry Customers
Dealing With Angry Customers is intended for Customer Support Representatives who want to more skillfully and confidently conduct conversations with angry customers. This course covers the LAST method for managing angry customers, and offers practice with real-world customer scenarios.