Courses & Workshops to Help You Retain Your Customers
Churn No More: A Tactical Workshop For Customer Retention
This workshop is a game-changing workshop designed to help you identify your next high-value retention win and earn a seat at the executive table. Consider this your FastPass to learn how to use small customer insights to get big retention wins and shift your CS department from first-to-cut to first-to-retain.
Customer Retention Blueprint
Build a predictable customer retention strategy in less than 3 hours. 10 step-by-step videos guide you as you build a customer retention strategy that gets you predictable results. Bonus downloads show you how to create a winning presentation to get executive or board buy-in so you can start increasing your customer retention right away.
Difficult Customer Conversations (Public)
Difficult Customer Conversations is intended for Customer Success Managers, and aspiring CSMs, who want to more skillfully and confidently navigate tough conversations with customers. This course covers 4 Tools for having difficult conversations and offers practice with real-world customer scenarios.
Difficult Customer Conversations (Private Group Training)
Accelerate your team's skills. We'll work with you to create tailored training scenarios that replicate the difficult customer conversations your team encounters. Send an email by clicking the "learn more" button below to discover more about the Private Group Training.