Courses & Workshops to Help You Retain Your Customers
Customer Retention Blueprint
Build a predictable customer retention strategy in less than 3 hours. 10 step-by-step videos guide you as you build a customer retention strategy that gets you predictable results. Bonus downloads show you how to create a winning presentation to get executive or board buy-in so you can start increasing your customer retention right away.
Unlocking the Secrets of Customer Retention
This workshop is designed to get you a customer retention win within 8 weeks. You'll create a customer retention strategy that gets predictable results. It's the same strategy we use with our clients to get them winning outcomes. If increasing customer retention is your responsibility, then this is the ideal workshop for you.
Difficult Customer Conversations (Public)
Difficult Customer Conversations is intended for Customer Success Managers, and aspiring CSMs, who want to more skillfully and confidently navigate tough conversations with customers. This course covers 4 Tools for having difficult conversations and offers practice with real-world customer scenarios.
Difficult Customer Conversations (Private Group Training)
Accelerate your team's skills. We'll work with you to create tailored training scenarios that replicate the difficult customer conversations your team encounters. Send an email by clicking the "learn more" button below to discover more about the Private Group Training.