Courses & Workshops to Help you Retain Your Customers
Unlocking the Secrets of Customer Retention
This workshop is designed to get you a customer retention win within 8 weeks. You'll create a customer retention strategy that gets predictable results. It's the same strategy we use with our clients to get them winning outcomes. If increasing customer retention is your responsibility, then this is the ideal workshop for you.
Difficult Customer Conversations (Public)
Difficult Customer Conversations is intended for Customer Success Managers, and aspiring CSMs, who want to more skillfully and confidently navigate tough conversations with customers. This course covers 4 Tools for having difficult conversations and offers practice with real-world customer scenarios.
Difficult Customer Conversations (Private Group Training)
Accelerate your team's skills. We'll work with you to create tailored training scenarios that replicate the difficult customer conversations your team encounters. Send an email by clicking the "learn more" button below to discover more about the Private Group Training.
Dealing with Angry Customers
Dealing With Angry Customers is intended for Customer Support Representatives who want to more skillfully and confidently conduct conversations with angry customers. This course covers the LAST method for managing angry customers, and offers practice with real-world customer scenarios.