Resources

Foundational Guides and Downloads

Ultimate Guides

The Ultimate Guide to Customer Feedback

It’s a much-dreaded customer feedback question but it should be asked. The information you will gather is immensely powerful and...

An Expert's Exclusive Guide For Running Successful Customer Ex...

Watch this blog presented as a webinar. It’s never easy learning that a customer is leaving. But as they prepare...

All Other Guides

The Customer Success Goldmine Framework: Taking Customer Succe...

No one argues that product, marketing and sales are business critical functions. With the collapse of Silicon Valley Bank in...

45 Best Customer Questions a CSM Can Ask

As a CSM you have unprecedented access to customers. More than anyone else in the company, you are able to...

Customer Retention Tips for Every Part of the Customer Journey

Heads up! This is one article you’ll want to share with your customer marketing team. At ATI, we’re always looking...

Get Executive Buy-In for Your Customer Success Project

Congratulations! You have a project that you want your executive team to approve and fund. Yay! Now you’ll need to...

How to Run Customer Exit Interviews (A Step-By-Step MINI Guide)

Get Valuable Customer Insights Customer exit interviews are a powerful method to gather valuable customer feedback so you can deeply...

Do the Work In-House or Hire a 3rd Party Expert?

You have a project or task that needs to be completed. The question is: do you hire a 3rd party...

How to Conduct Customer Exit Interviews

It’s never easy learning that a customer is leaving. But as they prepare to leave, you have a rare opportunity to find out why. Exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights.